Privacy Policy

Last updated: January 2025

At Chuck Tails, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or interact with us.

1. Who We Are

Chuck Tails provides dog chaperone services for weddings and special events, as well as professional training courses related to the pet care industry. Our website is: www.chucktails.co.uk

2. Information We Collect

We may collect and store the following personal information when you interact with us:

  • Name

  • Email address

  • Phone number

  • Home address (for bookings)

  • Payment details (processed securely via third-party payment providers like Stripe or Klarna)

  • Dog details (name, breed, behaviour info)

  • Any additional information you choose to provide during enquiries or course sign-up

We may also collect non-personal information via cookies (e.g. browser type, pages visited) to help us improve user experience.

3. How We Use Your Information

We use your information to:

  • Process bookings and course enrolments

  • Communicate with you about your booking or training

  • Send updates, reminders, and relevant information

  • Improve our services and website experience

  • Send occasional marketing emails (only if you’ve opted in)

We will never sell, rent, or trade your personal data to third parties.

4. How We Store and Protect Your Data

Your data is stored securely on password-protected systems and platforms that comply with GDPR. We only keep your information as long as necessary to fulfil the purpose for which it was collected.

5. Third-Party Services

We use trusted third-party platforms to process payments, manage bookings, and deliver course content (e.g. Stripe, Klarna, Mailchimp, Zoom). These platforms have their own privacy policies which comply with GDPR.

6. Your Rights

Under UK data protection laws (GDPR), you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please email us at info@chucktails.co.uk

7. Cookies

Our website may use cookies to collect non-personal data for analytics purposes. You can disable cookies in your browser settings at any time.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, technical, or business changes. The updated version will always be available on our website with the date of revision.

9. Contact Us

If you have any questions about this policy or how we handle your data, you can contact us at:

Chuck Tails
📧 info@chucktails.co.uk
🌐 www.chucktails.co.uk